This website is owned by HhAM and run by HhAM and DEKA studios, hereafter referred to as “we”. The term "our online services" refers to hham.com.au which is the domain address for our official online store, hereafter referred to as “our online store”, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. The term "our services" refers to our online store, our online services and any of our other products and services offered. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" in this policy.
We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us. As part of our commitment to your privacy rights and security, our websites have been certified by DigiCert SHA2 High Assurance Server CA.
When you register online with HhAM, sign up to our email database via any of our online services or otherwise, or use our online store or online services, you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by HhAM.
What information does HhAM collect?
HhAM collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ (as described below) and track ip addresses so we can improve our services and improve your HhAM experience. HhAM does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.
How does HhAM use the information you provide?
If you give us your personal information through one of our online services, then with your consent, HhAM will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. We will send you announcements or communications by email only if you give us your permission to do so by either giving the appropriate consent on our web site or by submitting your email address in any of our online services. In addition, we may use information about your product interests and purchases from us to help us improve our site design and your online shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.
Does HhAM share your information with others?
HhAM does not sell, rent or disclose our visitor’s names, addresses, email addresses or other personal information to any entity. Further, in order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, HhAM works with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on HhAM’s behalf but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If HhAM is acquired by another entity or is merged or consolidated, information about HhAM’s customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this privacy policy.
If at any point in the future we receive requests for information from government departments, the police and other enforcement agencies and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.
We collate information about site traffic, sales, wish lists, and other commercial information however we do not share this information with third parties.
Security
HhAM uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
Accuracy and retention
You are entitled to request access to and correction of all personal data you provide us, or to remove your name from HhAM’s email list at any time by contacting our customer service by email at hello@hham.com.au or mailing address listed below. If you are registered with HhAM on our website and would like us to remove you from our marketing list, please login to your private account and click on this unsubscribe link. Similarly, if you wish to update any of your personal information you can also do so via this link.
Login to your account
Comments, reviews and feedback
If you wish to submit a comment or feedback on a blog, post, product or article featured on any of our online services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.
Social networks
If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.
More about cookies
Cookies are pieces of information a website can send to your computer’s browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.
Minor’s privacy
HhAM does not wish to collect personal information from anyone under the age of thirteen (13). If you are under the age of thirteen (13), please ask your parent or guardian to register. HhAM does not take any responsibility for your decision to not do so.
Legal purchase age
If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything via our online services.
Acceptance of privacy and modifications
Granting your personal data to us (in particular, your personal details, your e-mail address, your address, your Credit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products via our online store, supplying other services provided on the web site upon your request, or when your personal data is needed to fulfill obligations required by law or regulations. The refusal to provide us with some of your personal data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on this site or fulfilling obligations required by law and other regulations. Therefore, failing to provide personal data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on our online store or not providing our online services.
Disclosure of further personal data to us other than that required for fulfilling legal or contractual obligations and to properly browse our services with necessary traffic data is, on the contrary, optional and does not have any effect on the use of our online services or on the purchase of products on our online store. We will inform you at every step whether disclosing your personal data to us is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for the purchase of products on our online store.
By accessing and using our online store or services (including purchasing items through our website), or submitting a personal information via any of our online services or otherwise, you consent to our collection, use and disclosure of your information as described in this privacy policy. HhAM reserves the right occasionally to make changes to its privacy policy or practices. We will post the updated policy on our website, and we encourage you to review this page, particularly each time you use our online shop.
Last date for modification: July 29, 2016
Contact us
If you have any comments or queries regarding our privacy policy, please send an email to hello@hham.com.au, or write to us at the following address:
HhAM
PO Box 133, Doncaster Rd, North Balwyn, VICTORIA 3104, Australia
