Enjoy complimentary standard delivery for all Australian orders serviced by Australia Post.
We post our domestic orders via Australia Post. Delivery time from approval of your order varies depending upon your delivery address, but our goal is always to have our products shipped out as soon as possible. Our most recent records indicate that you can normally expect your product to arrive between 2-7 business days.
If you would like your order delivered faster, you can select express shipping for your order. Costs for express delivery can be calculated using the calculator below.
Orders received on weekends and public holidays will be processed the next business day.
If you would like orders shipped to an address different from your billing address, please fill out the “SHIP TO A DIFFERENT ADDRESS” section on the order form and specify the delivery address you would like your order sent to. We also offer delivery to your nearest Australia Post Office. If you would like to pick up your order from an Australian Post Office, please indicate this and the address the Post Office when placing your order. Unfortunately we are not able to accept PO BOX addresses.
We also offer international deliveries. For delivery costs of international orders, please use our delivery cost calculater below and specifiy which country you would like your order shipped to, as well as the mode of delivery you would like your order shipped by. Delivery times vary dependent upon the destination of your order, however most recent estimates are between approximately 7-14 days from order approval for standard airmail. If you would like your order sooner, please feel free to select an expedited delivery option from our calculator when estimating shipping costs and when placing your order.
If you change your mind and would like to return your piece of HhAM, we offer a 30 day free return period for domestic orders with full money back refund policy provided your product has not been worn and is returned in its original condition. All orders are inspected and documented prior to shipping. HhAM reserves the right to refuse refund if the product is found to be damaged or worn upon return.
We also offer full refunds for international orders and are offering free returns on international deliveries for the month of August to celebrate our launch.
Please contact customer support at firstname.lastname@example.org and quote your order number and invoice number to arrange a refund of your purchase within 30 days of receiving your order. Refunds will be credited to the same payment method used to make the original order.
Please return your product in its original undamaged product package. For ease of return and to protect the product and its package, please ship your returns in the postal box in which you received your order. Returns should be addressed to PO Box 133, North Balwyn, VIC, Australia, 3104.
If there are any problems with the quality of your product please contact email@example.com to arrange free return of your order and a full refund or exchange. Products are deemed faulty if they are damaged on arrival or where a manufacturing fault occurs within 6 months of purchase. Wear and tear damage is not included as a product fault.
If you find that your product is faulty upon arrival, please contact customer support at firstname.lastname@example.org to arrange free return and a full refund within 30 days. If you discover a fault after this time, but within 6 months of purchase, you can still return it. We will offer to repair faults where possible, or will send you a replacement if the product cannot be repaired and the same product is still in stock. If your product cannot be repaired and is no longer in stock, you will be credited a full refund.